Escort Guidance

Thank You For Being An Escort!

As an escort, you are trusted to provide emotional support, protect patients’ privacy, and ensure they feel safe and comfortable. Compassion, confidentiality and clear communication is important in your role.

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How To Pick Up The Patient:

  1. Keep your phone near to your person for important updates.
  2. Ensure you have the patient no. before she is brought to the 2nd floor SurgiCenter
  3. Expect a call from the CWMC nursing staff when the patient is almost ready for pick up.
  4. Arrive at our escort-pick up location on Jamaica Avenue 5-15 minutes before the specified time.
  5. Call the escort phone number below to notify the staff that you have arrived.
  6. Provide gentle physical support as they will still be recovering from the procedure.

Dos and Don'ts

Dos:

  • Do maintain a calm and positive demeanor.
  • Do respect the patient’s wishes and boundaries.
  • Do provide physical and emotional support to the patient, as necessary.
  • Do use open body language (smiling, making eye contact, having an upright posture, and using gestures).
  • Do follow all pick-up instructions provided.


Don’ts:

  • Don’t engage with protesters or opposition.
  • Don’t discuss the patient’s information with others.
  • Don’t leave the patient alone unless instructed.

Important Contact Information:

CWMC Escort Phone Number: 917-515-2070
CWMC Call Center: 718-786-5000
Medical Emergency: 911 (or 311 for language translation)

CHOICES is closed Friday, July 4th, 2025, in observance of Independence Day.

We reopen for normal business hours 7:00 am Saturday, July 5th, 2025, for GYN and Medication Abortion Appointments only. Our Surgery Center and Procedural Abortion services will remain closed on Saturday and re-open for normal business hours on Tuesday, July 8th, 2025.

Have a Question?

Our chat representatives are available 24/7 to answer questions by clicking “Let’s Chat” on the bottom right-hand corner of our website.

Need an Appointment?

Appointments can easily be made online by clicking here. Appointments for all services are available Tuesday July 1st, Wednesday July 2nd, and Thursday July 3rd, 2025. On Saturday, July 5th, 2025, we are offering GYN and Medication Abortion Appointments only. Our surgical center is closed on July 4th and 5th and will re-open on Tuesday, July 8th.